LCB Profile
John C. Goodale
Assistant Professor
Department: Decision Sciences
Degree History
Ph.D., University of Utah, 1996
M.B.A., University of Utah, 1991
B.S. Mechanical Engineering, Michigan State University, 1988
Research/Teaching Awards:
Best Paper Award, 2000 Annual Meeting of the Midwest Decision Sciences Institute. “Service level and routing policies in M/M/s systems” co-authored with D.G. Wardell.
Irwin/McGraw-Hill Best Paper Award, 1999 Service Operations Management Association International Conference. “Designing services in a multinational context” co-authored with M. Pullman and R. Verma.
Professional Leadership Positions:
Editorial Board, Cornell Quarterly, 2003-Present
Editor, Program and Proceedings of the Production and Operations Management Society’s 19th Annual Conference, La Jolla, California, 2008
Organizing Committee, Annual Meeting of the Production and Operations Management Society College of Service Operations, Carmel, California, 2006
Associate and Feature Editor, The POMS Chronicle: The Newsletter of the Production and Operations Management Society, 2003-2006
Co-chair – Technical Program Committee, Production and Operations Management Society – Brazil Conference, Sao Paulo, 2001
Editor, Proceedings of the 1997 Annual Meeting of the Midwest Decision Sciences Institute, Indianapolis, Indiana, 1997
Recent Publications
"Influence-Factors for Operational Control and Compensation in Professional Service Firms," Journal of Operations Management, Forthcoming, 2007 (with Kuratko, D. and Hornsby, J.)
"Variable Employee Productivity in Workforce Scheduling," European Journal of Operational Research, 170(2), 376-390, 2006 (with Thompson, G.)
"Unplanned Absences in Service Operations," Decision Sciences, 36(3), 459-488, 2005 (with Easton, F.)
"A Comparison of Heuristics for Assigning Individual Employees to Labor Tour Schedules," Annals of Operations Research, 128, 47-63, 2004 (with Thompson, G.)
"A Market Utility-Based Model for Capacity Scheduling in Mass Services," Production and Operations Management, 12(2), 165-185, 2003 (with Verma, R. and Pullman, M.)
"Research Opportunities in Service Process Design," Journal of Operations Management, 20(2), 189-202, 2002 (with Hill, A., Collier, D., Froehle, C., Metters, R. and Verma, R.)
"Service Design and Operations Strategy Formulation in Multicultural Markets," Journal of Operations Management, 19(2), 239-254, 2001 (with Pullman, M. and Verma, R.)
"Service Capacity Design with an Integrated Market Utility-Based Method in New Service Development. In J.A. Fitzsimmons and M.J. Fitzsimmons (Eds.)," New Service Development, Sage Publications, Inc., 2000 (with Pullman, M. and Verma, R.)
Biography
John Goodale is Assistant Professor of Decision Sciences in the Lundquist College of Business where he teaches courses in operations management. John has been an active member of INFORMS, the Production and Operations Management Society, and the Decision Sciences Institute. In addition, he is a member of the Editorial Board for the Cornell Quarterly. John's research is focused on scheduling and quality in service operations, and papers on recent projects have appeared in Production and Operations Management, Decision Sciences, Journal of Operations Management, European Journal of Operational Research, Cornell Quarterly, and other journals.
